Faq
Q: How to place an order?
A: Browse our website, select your favorite products, choose the appropriate size and color, and click “Add to Cart”. After completing the shopping, click on the shopping cart icon, view and confirm your order, and then click “checkout”. Fill in the receiving information according to the prompts and complete the payment.
Q: What payment methods are supported?
A: We support multiple payment methods, including credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pal, and more.
Q: How long does it take for order processing?
A: Once we receive your order, we usually process and ship it within 2 working days. You will receive an email containing tracking information so that you can check the status of your order at any time.
Q: How long does transportation take?
A: The transportation time depends on the destination country and the selected mode of transportation. In general, standard transportation takes 10-15 working days, and expedited transportation takes 7-10 working days. Please note that there may be unforeseeable delays during transportation.
Q: How can I track my orders?
A: Once your order is shipped, you will receive an email containing a tracking number. You can use this tracking number to check the order status on our logistics partner website.
Q: How to return or exchange goods?
A: If you are not satisfied with the purchased product, you can apply for a return or exchange within 30 days of receiving the product. Please ensure that the product has not been used and retain the original packaging and label. Contact our customer service team to obtain return and exchange addresses and detailed procedures. Please refer to our return policy for specific return details.
Q: Do I need to pay for shipping when returning or exchanging goods?
A: We will bear the shipping cost for returns and exchanges caused by quality issues or incorrect product delivery. If the return or exchange is due to personal reasons, the buyer shall bear the shipping cost.
Q: Are there any membership plans or promotional activities?
A: Yes, we offer exclusive discounts and discounts for registered members. In addition, please follow our website and social media for the latest promotional information and event notifications.
Q: How to contact customer service?
A: You can contact the customer service team through the following methods.
Contact us
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Email: [email protected]
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